The bad news is that small, low value inkjet printers are not able to be repaired easily. The printer manufacturers are more interested in forcing you to upgrade your printer so that they can keep one step ahead of the third party companies who manufacturer compatible inks.
So this means that they don’t even bother to publish service manuals, design their printers so that they can be repaired or sell spares which makes these machines almost impossible to repair if there is a serious fault.
Throwing a perfectly good printer in the bin doesn’t feel right for a lot of our customers who have either just put in a brand new set of inks or have concerns about waste and the environment.
We can help you though….
If you have a jamming issue or if your printer isn’t communicating with your tablet / network or computer then we can help you get you back up and printing again.
We are happy to speak to you about your problem and will tell you honestly if it is worth repairing. Please feel free to get in touch by clicking on this button or giving us a call.
settings:title=Quick Repair Request:segment=repair What make is your printer?:radio Canon Epson HP Brother Other ** What is the fault?:text Description ** Company Information:text Company Name ** Where should we send our advice?:text Email ** Contact Details?:text Name Phone ** Thank You...:end We will respond to you as soon as we have reviewed your information
These are the some of the most common inkjet problems which our local printer engineers encounter
Lines through print
Have you tried running the light stripes test in your printers settings? If so then there’s a good chance that your printhead is goosed and it’s time to buy a new printer.
This is one of the most frustrating faults there is – a paper jam message when there is obviously no paper stuck in the machine! These are one of the few faults on inkjet printers that our engineers stand a great chance of fixing.
Tray 1 not picking up paper
Pick up issues are another common fault that our engineers are typically able to repair.
Oh dear – blotches of inks are appearing on the page or a cartridge has leaked and gunked up your printer? Firstly, speak to your ink supplier and seek recourse. We can help recover the cost by providing an independent report that you can present. Secondly, give us a call to get a quote for a set of inks that come with a PPL guarantee.
Press Print – Nothing happens
If your MFP inkjet printer looks fine and there are no error messages but you hit print and nothing happens then it could be an issue with your setup or network. Our engineers will be able to help you configure your settings to get you back up and printing again.
Ink Pad Full
This is one of those messages that may mean a trip to your local tip. But if you give us a call there may be a way to clear the message. This is what a B200 error on the Canon Pixma machines means.
Why Organisations Choose to Use PPL to Support Their Remote Workers?
Every organisation has had to looked closely at the way that they worked over the last couple of years. The trend towards more employees working from home has meant that organisations are interested in partnering with a single company who can provide nationwide service and keeping employees fully stocked with consumables. Some of our partners saved money by using Precision Peripherals Ltd as a single supplier of inks rather than having their employees buy sub-standard or overpriced consumables via their expenses.
Our engineers have on average over 10 years experience of fixing inkjet printers. Our customers know that they are getting printer engineers who know what to look for, how to fix it and above all are helpful. They will take the time to explain to you what went wrong and how it was repaired or what needs to happen next. Before leaving they will service the machine and clean it and point out anything that is likely to cause it to fail in the near future.
If it needs a part then it all likelihood it will mean that the machine needs to be replaced. This is where our sales team can add real value to your organisation by looking at your users requirement and recommending a machine that will do the job – there may even be discounts and deals not available if you were to just go through the web.
Repair vs Replace – The Hidden Cost of Throwing Machines Away
Sometimes throwing your machine in the bin is the only sensible thing that you can do. For instance, if the printhead is faulty (poor print quality / lines) or if the ink pad is full. But if it is jamming or there is a communication type issue you may think that £65.00 + VAT is a lot to get a printer engineer out. You are probably even tempted to go onto the internet to have a look and buy something that looks cheap but be warned – there are a lot of hidden costs when it comes to throwing away your inkjet printer.
Inks already in the printer – if you have a set of inks in the printer then just check the levels. If your set of inks cost you £60.00 and there is 80% left then that’s £48.00 that you will be throwing away.
Forced to use originals – the whole point of the printer manufacturers bringing out new models is so that the makers of compatible or replacement inks cannot keep up with them. The physical design of the ink cartridges is the only way that the manufacturers can stop them. This means that if you will be forced to use original inks (at least until the compatible manufacturers catch up in 1-2 years time). As this is often 70-80% more expensive than compatibles then you need to factor this into your thinking.
If you are using original inks then speak to us and we can definitely save you some money.
Cheap Machine = Expensive Inks – printer manufacturers are not making cheap printers out of the goodness of their heart. The rule of thumb is that the cheaper the machine is to buy the more expensive it is to run. Ink cartridges have smaller capacity and more expensive so instead of it costing you between 2-4p to print a colour page it could be costing you as much as 15p.
Trip to the tip – you can’t throw out a printer in a wheelie bin so you will have to take time out to visit your local tip where they may charge you for properly disposing of a device containing hazardous and toxic chemicals.
If you are wondering whether to repair or replace then contact us and we will give you a honest answer.
We have split the country into three zones. The majority of our customers are in zone 1 in which we can provide same / next business day inkjet and home office printer repairs. The map opposite shows our service coverage.
We can provide zone 1 coverage to all our customers in Northern England who are located in towns in the following regions.
North East – Newcastle, Sunderland, Durham, Carlisle, Brampton, Berwick-Upon-Tweed, Middlesbrough, Darlington, Stockton-on-Tees, Washington, South Shields, Hartlepool, Tynemouth, Wallsend, Jarrow, Redcar, Chester-Le-Street, Whitley Bay, Cramlington, Peterlee, Consett, Newton Aycliffe.
Yorkshire and the Humberside – Leeds, Sheffield, Bradford, Wakefield, Huddersfield, York, Rotherham, Barnsley, Halifax, Grimsby, Doncaster, Rotherham, Kingston upon Hull, Barnsley, York, Calderdale, Harrogate, Scarborough, Hambleton, Selby, Craven, Ryedale, Scunthorpe, Keighley.
North West – Liverpool, Manchester, Bolton, Warrington, Blackpool, Birkenhead, Sale, Blackburn, Stockport, St Helens, Rochdale, Wigan, Oldham, Southport, Salford, Preston, Burnley, Chester, Bury, Carlisle, Crewe, Atherton, Bamber Bridge, Ellesmere Port, Runcorn.
East Midlands – Leicester, Nottingham, Derby, Northampton, Lincoln, Chesterfield, Mansfield, Loughborough, Kettering, Beeston, Wellingborough, Corby, West Bridgford, West Bridgford.
West Midlands – Birmingham, Coventry, Stoke-on-Trent, Wolverhampton, Telford, Solihull, Sutton Coldfield, Worcester, Nuneaton, Redditch, Dudley, Newcastle-Under-Lyme, Tamworth, Shrewsbury, West Bromwich, Burton upon Trent, Cannock, Rugby, Stafford, Stourbridge, Walsall, Warwick.
Central and Southern England and the South West
Our inkjet printer engineers are based throughout central and southern England and are available to investigate any problems that you are having with your copier. Below are some of the towns / areas where are are able to provide same day / next business day service.
East of England – Luton, Southend-on-Sea, Peterborough, Cambridge, Watford, Colchester, Basildon, Chelmsford, Hemel Hempstead, Leighton Buzzard, Bedford, St Neots, Huntingdon, Bury St Edmunds, Harlow, St Albans, Grays, Clacton-on-Sea, Brentwood.
London – Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, City of Westminster, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth.
South East – Southampton, Portsmouth, Reading, Brighton and Hove, Oxford, Milton Keynes, Slough, High Wycombe, Worthing, Crawley, Gillingham, Woking, Basingstoke, Maidstone, Hasting, Bracknell, Chatham, Eastleigh, Guildford, Gosport, Aylesbury, Farnborough, Walton-on-Thames, Bognor Regis, Rochester, Maidenhead, Margate, Ashford, Aldershot, Gravesend, Littlehampton. Wokingham, Wantage, Didcot, Newbury, Thatcham, Tonbridge, Farnham, Staines, Broadstairs, Havant, Banbury, Aldershot.
South West -Swindon, Bath, Bristol, Exeter, Bournemouth, Cheltenham, Plymouth, Poole, Torbay, Gloucester, Weston-Super-Mare, Taunton, Salisbury, Weymouth, Paignton, Filton, Torquay, Clevedon.
Precision Peripherals Ltd has had a presence in Wales since 1996 with the opening of the Swansea repair centre in 1996. Our state of the art facility means that our customers in Wales have the option to drop off printers or take advantage of our onsite engineer being able to bring the printer back to our workshop for a more in-depth investigation.
More more information about our repair centre and the services that we can provide then please visit our repair centre page.
Below are the cities and towns and the following service levels that we can provide.
Swansea, Cardiff, Newport, Port Talbot, Neath, Bridgend, Wrexham, Barry, Pontypridd, Aberdare, Tonypandy, Buckley, Flint, Shotton, Penarth, Porthcawl, Llanelli.
Carmarthen, Merthyr Tydfil.
Aberystwyth, Colwyn Bay, Bangor, Rhly, Haverfordwest, Llandudno, Cowlyn Bay, Prestatyn.
Precision Peripherals Ltd has always been able to provide an onsite printer repair service to their customers in Scotland and have provided this service since their foundation in 1982. Our service in Scotland is overseen by Central Peripherals Ltd, a sister company and reseller of specialist Auto-ID service and equipment, based in Dollar.
Although focusing on Auto ID equipment sales, Central Peripherals is able to supply all the services that are found in the wider PPL portfolio. More information about Central Peripherals Ltd can be found here.
Our engineers based in Scotland are able to provide onsite service throughout the Scottish mainland and these are the cities and towns that we are able to support.
Ayr, Bathgate, Bridge of Alan, Coatbridge, Cumbernauld, Dundee, Dunfermline, East Kilbride, Edinburgh, Falkirk, Glasgow, Greenock, Hamilton, Kilmarnock, Kinross, Kirkcaldy, Livingston, Paisley, Perth, Stirling.
Aberdeen, Fraserburgh, Peterhead.
Buckie, Elgin, Inverness, Thurso.
Northern and Southern Ireland
Our customers in both Northern and Southern Ireland are looked after by a team of specialist engineers who are able to repair all makes and models of inkjet printers.
We can offer onsite photocopier repairs in the following towns and cities:
County Armagh – Craigavon, Portadown.
County Antrim – Antrim, Ballycastle, Ballyclare, Ballymena, Ballymoney, Carrickfergus, Dunmurry, Larne, Newtownabbey, Portrush, Randalstown.
County Down – Ballynahinch, Banbridge, Bangor, Belfast, Carryduff, Comber, Donaghadee, Downpatrick, Dromore, Dundonald, Holywood, Kilkeel, Newcastle, Newtownards, Warrenpoint.
County Fermanagh – Enniskillen.
County Londonderry – Coleraine, Limavady, Magherafelt, Portstewart.
County Tyrone – Coalisland, Dungannon, Strabane.
Connacht – Ballina, Ballinasloe, Castlebar, Galway, Loughrea, Sligo, Tuam, Westport.
Leinster – Ardee, Arklow, Athlone, Athy, Balbriggan, Birr, Bray, Carlow, Drogheda, Driocheah Nua, Dublin, Dundalk, Edenderry, Enniscorthy, Gorey, Kells, Kilkenny, Lexilp, Longford, Mountmellick, Muinebeag, Mullingar, Naas, Navan, New Ross, Portlaoise, Tullamore, Tullow, Wexford, Wicklow.
Muster – Bantry, Carrick-on-Suir, Cashel, Clonakilty, Clonmel, Cobh, Cork, Dungarvan, Ennis, Killarney, Kilrush, Kinsale, Limerick, Listowel, Macroom, Mallow, Midleton, Nenagh, Newcastle West, Passage West, Shannon, Skibbereen, Thurles, Tipperary, Tralee, Tramore, Waterford, Youghal.
Ulster – Buncrana, Cavan, Letterkenny, Monagham.
This page has been focused on repairing and servicing home office and inkjet printers
We can still help you if you have a different type of printer. To find out more just click on the description of what type of printer you need fixing.