Precision Peripherals Ltd works alongside manufacturers and resellers providing them with a wide range of post-sale printer and technical services.
PPL supports manufacturers and resellers of the following technologies:
- A4/A3 Laser
- Konica Minolta
Understanding that your customer are your most important asset, PPL goes above and beyond to ensure that your customers remain satisfied. Our engineers understand that whenever they interact with your customer that they represent your company.
There are many small processes that we implement to ensure this from the way that our call centre handle calls to the way that engineers conduct themselves when speaking to your customers whilst onsite.
Onsite Engineering Service
PPL’s network of engineers are situated within an hour’s drive of 95% of business located in the UK.
Every one of our engineers has a thorough knowledge of all the major printing technologies including laser, inkjet, line matrix impact, wide format, production and laser. So this means that they have a thorough understanding of the underlying technologies for most of your customer’s printer.
If your customer doesn’t have a maintenance contract but does have a broken printer then please call one of our technical engineers to discuss getting them back up and running.
Back to Base Services
We offer a back to base service for customers who have the facility to ship machines to our state of the art repair centre.
All products going through our repair process and are securely packaged before being returned.
For your customers who require the peace of mind of knowing that their machines are supported with no hidden costs then we offer a wide range of maintenance contracts across a wide range of printing technologies.
Standard response times include a 4hr and next business day fix and all parts are covered, excluding manufacturer defined consumables and hammer banks for line printers.
Specialist Supported Manufacturers
Due to their training, the engineers are able to cope with all of the printers that they are asked to look at and are also accredited by the following manufacturers including;
Zebra, Sato, TSC, Oki, Honeywell/Intermec, Ricoh, Konica Minolta, Develop, Sharp, Epson, Printronix, Canon and Microplex.
If your customer has a certain number of machines and unique requirements we can discuss bespoke maintenance solutions for you. Some previous projects include technical installations, guaranteed next day repairs, 4+4 and 8+8 fixes and advance exchange programmes.