We are the UK and Ireland’s oldest independent printer repair company.
Repairing and maintaining is our speciality.
Precision Peripherals Ltd are the UK and Ireland’s oldest independent printer repair company. Our specialist printer engineers are all trained on the major printing technologies including laser, photocopiers, thermal / barcode / label printers, production, wide format, inkjet and continuous forms.
We offer a wide range of services including time and materials (adhoc), maintenance contracts, lease contracts, cost per copy contracts on photocopiers and service inclusive on ribbons for barcode or label printers, advance exchange, labour only voucher, toners for service and a variety of service solutions if you are a mobile computer or handheld scanner user
One of our great strengths is our ability to provide bespoke service solutions which we can design around the needs of your organisation. If you need a non-standard service, then our technical team will work with you to design a service solutions that matches the needs of your organisation.
Strategically located engineers throughout the UK.
Onsite Support
Our printer engineers are strategically located throughout the UK and conveniently placed to repair your printer in your premises. They are used to repairing printers in all environments including offices, warehouses and even nuclear submarines.
All our engineers are directly employed and are CRB checked.
Onsite Safety
Onsite safety is an important consideration and as such all our technicians have received extensive training on best practice and safe working methods. Customer safety is an important consideration and so all our technicians have received extensive training on safe practice, duties of care and proper working methods. Our engineers will also follow your premises health and safety rules.
If you have a faulty printer then please click here to get a price for the repair.
If you would like more information about a maintenance contract then please fill out our quick contact form below and our team will be happy to help.
Repair Centre
Our specialist printer repair centre is based in Swansea. This facility allows printer to be removed from site and repaired in a secure environment. Our engineers can properly investigate all manner of faults and are even able to repair printers down to board level.
If you are in the area then you can drop your printer in for an assessment. We are only 5 minutes away from J45 of the M4. Alternatively you can courier your printer to us for our engineers to investigate.
Our premises and repair processes are certified to NQA ISO:90001.
If you have a number of machines and want a guaranteed next day fix then considering taking out one of our advanced exchange contracts may best suit your requirements. Get in touch with your requirements and we’ll tailor the best approach for your business.
Customer Service
We appreciate how important it is for our customers to be kept informed about their repair. This is why we make a great effort to keep you informed of the repair process. All our customers get access to our online portal which gives them real time updates that show:
Call logged, call allocated to engineer, call dispatched to engineer, engineer arrives onsite, engineers requires parts, engineer closes call. The detailed call reports are then stored online and can be downloaded. Customers can also use the portal to log new calls and keep track of consumable orders.
Before our engineers are allowed to service a printer, they have to undergo an extensive six-week training programme. This ensures that all our engineers are equally proficient at being able to repair photocopiers, laser, label, wide format, inkjet and continuous forms printers.
Our training program consists of manufacturer classroom training, accompanying an existing engineer, passing online exams and at least two weeks in our workshop where they learn the theory and mechanics of printer technology and how to fix it.
