Perils and Pitfalls - The Traps That Often Come with Managed Print Contracts

For businesses in Ashford contemplating a managed print service contract with Precision Peripherals Ltd, it is crucial to be aware of the potential pitfalls commonly associated with these agreements. Leveraging over 40 years of experience in the printing industry, Precision Peripherals Ltd is dedicated to ensuring transparency and fairness in all dealings with Ashford organisations, including those in key business areas and rural settings.

Common Pitfalls in Managed Print Service Contracts:

• Hidden Costs and Fees: Beware of contracts that may include undisclosed fees such as charges for delivery, installation, and "administrative" charges that can significantly inflate the cost beyond the initial quote.

• Excessive Minimum Print Volumes: It's a frequent issue for contracts to impose minimum monthly print volumes that far exceed your actual usage, leading to unnecessary costs for services you don't use—particularly crucial for budget-conscious businesses in Ashford.

• Long-Term Commitments: Many managed print services bind you to long-term commitments that are restrictive and costly to exit, posing a challenge if your business needs change, which could make the contract less suitable.

• Auto-Renewal Clauses: Watch out for auto-renewal clauses that may automatically extend your contract, necessitating timely cancellation to avoid unwanted extensions—a key consideration for every business in Ashford.

• Escalation Clauses: Be cautious of clauses that allow the service provider to increase prices at specific intervals, which can be significant and often not justified by an improvement in service.

• Limited Flexibility: Many contracts lack the flexibility needed to adjust services as your business scales up or down, potentially resulting in overpayment for services that are no longer necessary.

• Refinancing Scams: Stay vigilant against pitches that encourage refinancing equipment and paying off existing leases under terms that seem deceptive, potentially leaving you financially responsible for multiple contracts.

• Overestimating Needs: Sometimes, sales teams might advocate for higher-spec machines or more extensive service packages than necessary, leading to higher ongoing expenses.

• Poor Service Levels: Ensure service level agreements (SLAs) are thoroughly reviewed for prompt response times and effective problem resolution, as inadequate service can lead to prolonged downtimes and affect your operations.

• Ownership and Return Conditions: Some contracts include strict terms regarding the return of equipment or end-of-lease conditions, which may involve severe penalties or fees for wear and tear considered excessive.

Precision Peripherals Ltd is committed to supporting the Ashford business community in making informed decisions about their print management needs. If an offer seems too good to be true, it likely is. We are ready to review and explain any contract details, eliminate unethical practices, and ensure you receive the most favourable terms possible. Contact us for bespoke guidance tailored to the specific needs of Ashfords organisations.